Join the Leather Help Team
We’re Looking for a Customer & Operations Coordinator
Help us take care of our customers, build something meaningful, and grow together.
Leather Help is growing, and we’re looking for someone special to join our team!
We’re seeking a dependable, organized and personable individual to help manage customer relationships, coordinate scheduling and keep our daily business operations running smoothly.
This is more than an administrative position. It’s an opportunity to become an important part of a growing small business, work directly with the owner, and help build the systems and relationships that will shape the future of Leather Help.
Remote Position | Part-Time | 15–20 Hours per Week | $22–$26 per Hour
Who We Are
Leather Help is a family-founded leather restoration business serving customers throughout the Baltimore and Washington DC region.
We’ve built our reputation through quality workmanship, personal relationships and a commitment to doing what we say we’ll do.
But our vision extends beyond repairing leather.
We’re building a brand that serves the leather industry through professional training, education, community, industry development and eventually products that help leather owners everywhere.
As we grow, we want to build a team of people who share that vision and take pride in being part of something bigger.
The Opportunity
We’re looking for someone who enjoys helping people, keeping things organized and taking responsibility for getting things done.
You’ll become an important connection between Leather Help and our customers, helping ensure that every inquiry receives attention, every appointment is coordinated and every customer feels valued.
You’ll work directly with the owner and gradually take ownership of important administrative and operational responsibilities.
What You’ll Be Doing
1. Customer Communication & Relationships
- Respond to new customer inquiries by phone, email and text.
- Communicate with existing and repeat customers.
- Gather information about customer needs and potential jobs.
- Keep customer records organized.
- Follow up with customers after completed work.
- Help ensure every customer receives a professional and personal experience.
2. Scheduling & Coordination
- Coordinate and schedule customer appointments.
- Confirm upcoming appointments.
- Communicate scheduling changes.
- Maintain an organized and up-to-date work calendar.
3. Business Administration
- Send Certificates of Insurance and complete requested paperwork.
- Help monitor inventory and coordinate supply orders.
- Track outstanding tasks and make sure things get completed.
- Help develop better systems and processes as the business grows.
4. Technology & AI
- Use tools such as ChatGPT to help draft customer communications, organize information and improve efficiency.
- Learn new software and systems.
- Look for practical ways technology can help us work smarter and serve customers better.
You don’t need to be an AI expert, but you should be curious and willing to learn.
Who Would Be a Great Fit?
We’re looking for someone who:
- Is naturally organized and attentive to details.
- Communicates warmly, clearly and professionally.
- Genuinely enjoys helping people.
- Is dependable and follows through on commitments.
- Can manage multiple priorities without losing track of details.
- Takes initiative and looks for solutions rather than waiting for instructions.
- Is comfortable working independently in a remote environment.
- Is interested in technology and willing to learn new tools.
Experience in customer service, scheduling, office administration or working with a small business is helpful.
Most importantly, we’re looking for someone with good character who wants to contribute to a team and take pride in their work.
Our Values: Relationship, Integrity & Beauty
Three values shape the way we approach our work and how we want to treat the people we serve.
RELATIONSHIP
We believe business is about people. We want customers, colleagues and business partners to feel valued, respected and cared for. We believe strong relationships are at the heart of a good business.
INTEGRITY
We do what we say we’ll do. We communicate honestly, take responsibility and follow through. Our customers should be able to trust us.
BEAUTY
We take pride in restoring beauty and helping people enjoy the things they own. We believe the details matter, and we want that same care reflected in every interaction.
We want someone who appreciates these values and wants to help us build a company where they are practiced every day.
An Opportunity to Grow
We’re a growing business, and this position has room to develop.
Initially, you’ll focus on customer communication, scheduling and administrative coordination. As you learn the business and demonstrate your abilities, there may be opportunities to take on greater responsibility in sales coordination, operations, systems and business management.
Our long-term vision is to build a strong leadership team that can help guide Leather Help into its next chapter.
We believe in developing people, helping them grow in their abilities and creating opportunities for meaningful careers as the company grows.
We’re not just looking for someone to fill a position. We’re looking for someone who wants to become part of the journey.
Position Details
- Position: Customer & Operations Coordinator
- Location: Remote
- Schedule: Part-time, approximately 15–20 hours per week
- Compensation: $22–$26 per hour, depending on experience
- Working relationship: Directly with the owner of Leather Help
- Growth potential: Opportunity for increased responsibility and leadership as the company expands
Ready to Apply?
We’d love to hear from you!
Our application is designed to help us get to know you, your experience, how you approach your work and what interests you about joining Leather Help.
It should take approximately 8–10 minutes to complete.
After reviewing applications, we’ll invite selected candidates to an introductory conversation, followed by an interview and a practical skills assessment.
We’re especially interested in people who bring a combination of good character, strong communication, organizational ability, initiative and a willingness to learn.
If this sounds like an opportunity you’d enjoy, we’d love for you to introduce yourself.
We look forward to meeting you!
The Leather Help Team