Thank you, Chris. You did a wonderful job. My roommate said it looks great! Phew.


Best wishes,


Rebecca

Above is the content of the final e-mail I got from Rebecca in Falls Church, Va.  She called me because her mom had accidentally put a hole in her roommates leather couch.  He was pretty ticked at the time and she needed a way to calm him.  So she Googled "leather repair in Falls Church"  and found me.  When we spoke she was pretty worked up because her roomate was upset.  I assured her we could repair the damage and told her the price which was way less than re-upholstery or replacement of the couch.  I came out to the apartment when her roommate was out, fixed the hole and we hoped her roommate would be satisfied.  So a few days later I got this last e-mail.  Sounds like she felt relief.  Glad to have helped save her from the wrath of her roommate.  Here are the pix of the work:

      As a leather repairman, It may make sense that I try to talk folks out of repairing their own leather damage so they pay me to do it.  Instead, I have found that talking through each customer situation helps me build trust with them and find the best solution for their situation.  Sometimes the damages are simple enough to repair that a do-it-yourself option is actually your best option.  For instance, minor scuffs or scratches on a black leather car seat can certainly be repaired with a good touch-up kit and the right instruction.  Also, If the customer is at least a little "handy" and enjoys repair projects they can learn the skills and techniques for minor repairs.  On the other hand,  even when I offer a do-it-yourself solution some customers are not interested and would rather pay me for a professional job.  I am open to either option.

      For example, I recently did some restoration work on the front seats of a Porche.  Bruce in Annapolis is an avid Porche owner and somewhat handy guy.  He said he had gone onto a Porche message board, received a kit solution recomendation from someone there, and use the kit.  In fact, when the discoloration on the seat was minor he said that the kit was a good solution (though the color was a little off).  But he reached a point where he no longer felt the kit was helping and he hired me.  He payed me to come to his work in Annapolis and I did the work for him in about 2 hours.  Here are some pictures of the work:

  Here is Bruce's Porche drivers

seat before the repairs.  The dirty,

cracking leather, especially  on the

backrest bolster to the right of the

picture, was his main concern.

   Here is a picture from during

the process of repairing the leather.

I put it here just to show that sometimes the

more complicated process of professional

repair is a bit much for the average

consumer. In this example I am using a

heat-cured leather repair compound to fill

the cracking in the bolster.  Then I will sand,

re-apply the compond, re-sand, clean,

match and apply color then finally apply

a clear topcoat.

  Here is the completed leather repair. 

Not a great picture, but you can see

the clean, smooth bolster.  Such result

would be difficult with an average leather

touch-up kit.  Again, I find that encouraging

people toward do-it-yourself kits is sometimes

appropriate.  But not always.